Production Support and Monitoring

Proactive monitoring, rapid issue resolution, and continuous support to ensure application performance, reliability, and business continuity.

Keep Applications Running Smoothly

Deploying an application is only the beginning of its lifecycle. Organizations need continuous monitoring, timely maintenance, and proactive support to maintain optimal performance. It prevents disruptions before they impact operations. Xinthe provides comprehensive production support and monitoring services that help businesses maintain stable, secure, and high-performing applications. Our experienced teams monitor system health, identify performance bottlenecks, resolve issues quickly, and implement enhancements. Our proactiveness improves application reliability over time.

We use advanced monitoring tools, automated alerting systems, and structured escalation processes to ensure that critical issues receive immediate attention. Our support model also includes bug fixes, performance improvements, security updates, and ongoing software enhancements. We keep applications aligned with evolving business needs by combining technical expertise with proven support methodologies. We help organizations minimize downtime, reduce operational risks, and maintain uninterrupted business operations.

Proactive Application Monitoring

Continuously track system performance and identify issues before they affect business operations.

Automated Alert Management

Real-time alerts and escalation workflows ensure rapid response to critical incidents.

Performance Optimization Support

Analyze bottlenecks, improve efficiency, and maintain consistent application performance levels.

Continuous Enhancement Services

Implement updates, bug fixes, and improvements while minimizing operational disruption.

Benefits

Minimize costly downtime through proactive monitoring, alerting, and support.
Improve application reliability with continuous performance tracking and optimization.
Resolve technical issues faster using structured response and escalation processes.
Strengthen long-term stability, security, and scalability across business-critical applications.

Other Services

Custom Software Development

Staff Augmentation

AI and ML

Why Choose Us

24/7
System Monitoring

Rapid Issue
Resolution

Automated Alert
Management

Proven Support
Processes

Proactive Performance
Optimization

Experienced
Support Teams

Continuous System
Improvements

Business
Continuity Focus

IT Competencies

Front-End

HTML5 / CSS3
BOOTSTRAP
JavaScript
ReactJS
BACKBONE.JS
UNDERSCORE.JS
Sass
JQuery
Angular
TypeScript
RequireJS
C3
D3

Reporting

Power BI
Crystal Reports
Tableau
Jasper
JReports
Microsoft SQL Server
SSIS. SSRS. SSAS

Issue Tracking

JIRA
Bugzilla
Visual Studio Team
Foundation Server

.NET

ASP.NET CORE
ASP.NET
Microsoft.NET
VB
Webhooks
ASP.NET Web
API2
SignalR
Entity Framework
C#
DATA LAYER API

Testing Tools

Selenium
MSTest
NUnit
Specflow
Extent Reports
APACHE Jmeter
LoadRunner

Tools/Other Technologies

Sitecore
Vinyl
WinForms
WPF
Windows Services

Cloud Infrastructure / Hosting

AWS
Azure
GCP
IBM Cloud
Microsoft IIS

Databases

SQL SERVER
ORACLE
MySQL
Solr
MongoDB
Cassandra
Neo4J
Arora

Dev Ops Build & Integration

Gradle
Apache Ant
Mavel
GIT
Bamboo
Jenkins

Configuration Management

Chef
Ansible
Puppet Labs

Containerization

Docker
Kubernetes

Continuous Monitoring

Nagios
Raygun
AppDynamics

Mobile Apps

iOS
Android
Hybrid

Java Presentation Layer

Java 8+
JSP
Servlets
Struts
JSF
Stripes
EL

Middleware

EJB 2.0/3.0
Spring
Spring Boot
JMS
RabbitMQ
Kafka

Integration Packages

SSIS
Spring Batch
Spring Integration
Talend
Camel
Boomi

DB Connectivity

JDBC
JPA (Hibernate, Eclipse Link, iBatis)
Spring data JPA, Cassandra, MongoDB, Neo4j
Spring JDBC
Templates, JTA

Servers

Tomcat
JBoss
Node JS
Web Logic
Web Sphere

Big Data

Hadoop
Spark
Hive
HBase
Pig

Software Security Practices

Authentication & Authorization
SSL & Encryption of data before transmission and storage
Demilitarized Zone (DMZ), Firewalls & IP Whitelisting
SQL, XML, LDAP Injections
Cross-Site Scripting
Path Traversal, Denial of Service and Sensitive Data Exposure
Penetration and Vulnerability Testing

Software Quality Assurance

Manual Testing: Jira and Bugzilla
Automation Testing: Selenium (Cucumber) using java/dot net, Katalon studio
Performance Testing: JMeter
API functional testing: Postman, JMeter, Swagger, Advanced Rest Client, Rest Assured, Katalon studio
Penetration testing: Burp suite and ZAP Proxy

Frequently Asked Questions

Why is production support important after deployment?

Production support helps maintain application performance, resolve issues quickly, and prevent disruptions that can impact business operations.

How does Xinthe monitor application performance?

We use automated monitoring tools, alerting systems, and structured escalation processes to identify and address issues proactively.

Can you support ongoing application enhancements?

Yes. Our team provides continuous improvements, updates, bug fixes, and performance optimizations to keep applications effective and secure.